🚀 Crafted Since 2014 · World's First E-Scooter Accessories Brand
Policies
Shipping & Returns
We ship to 40+ countries worldwide. Orders are dispatched from Singapore using tracked international couriers. Read our policies below so you know exactly what to expect before and after your order.
40+
COUNTRIES WE SHIP TO
In-House Design
PRECISION-ENGINEERED ACCESORIES
1–3
DAYS DISPATCH (In Stock)
100%
TRACKED SHIPMENTS
On This Page
01
Shipping
All orders are shipped from Singapore using tracked international couriers. Shipping options and costs are shown at checkout based on your delivery address.
Region | Standard (Tracked) | Express | Free Shipping |
|---|---|---|---|
Rest of World | 2–4 business days | Available on request | Orders over qualifying order value |
Middle East / UAE | 5–10 business days | 4–6 business days | Orders over qualifying order value |
UK / Europe | 7–14 business days | 4–7 business days | Orders over qualifying order value |
Australia / New Zealand | 8–14 business days | 4–6 business days | Orders over qualifying order value |
Malaysia / Indonesia | 10–21 business days | 3–5 business days | Orders over qualifying order value |
Singapore | 2–4 business days | Next business day | Orders over qualifying order value |
02
Production Times
For items in stock, orders are typically dispatched within 1–3 business days after payment is confirmed. Made-to-order items such as LED deck covers and custom carbon fibre parts have a longer lead time — these are produced specifically for your order.
You will receive a dispatch notification with tracking details via email once your order ships.
⚡
Stock Items
1–3 business days dispatch. Check the product page for current availability.
📦
Bulk Orders (10+ units)
7–14 business days. Contact us before placing to confirm lead time and pricing.
🎨
Custom Colour Orders
Up to 5 business days. Requires pre-confirmation of colour availability.
🔧
Made-to-Order Items
3–4 weeks lead time. Applies to LED deck covers, custom carbon fibre parts, and backorder items. Message us to confirm availability.
💬 Not sure which applies to your item?
Each product page states its lead time. If it says "Made Upon Order" or "Lead time: 3–4 weeks", production begins after your order is placed. WhatsApp us to check before ordering.
03
Tracking
Every order includes a tracking number sent to your email once dispatched. You can track your order at any time using the Track My Order page — no login required.
International shipments may show no tracking updates for 3–7 days while in transit between sorting facilities. This is normal. If there has been no update for more than 10 business days, contact us, and we will investigate with the carrier.
04
Customs & Duties
International orders may be subject to import duties, taxes and customs charges set by the destination country. These are not included in our prices or shipping and are the customer's responsibility. If a parcel is refused, unclaimed, or returned to us because the customer declined to pay import duties/taxes or refused delivery, we do not offer a refund or return for that order. Please check your country's import rules before ordering — if you do not agree to these terms, please do not place an order.
💡 Tip
Check your country's de minimis import threshold before ordering. Common examples: Australia AUD 1,000 · UK £135 · Malaysia RM500 · Indonesia IDR 3,000,000. Orders below these thresholds are typically duty-free.
05
Lost or Damaged Parcels
If your tracked parcel is confirmed lost by the carrier, we will reprint and reship your order at no cost. If your order arrives damaged, photograph the damage immediately and contact us within 48 hours of delivery.
01
Contact us within 48 hours
WhatsApp or email with your order number and photos of the damage or evidence of non-delivery.
02
We open a carrier investigation
For lost parcels we contact the carrier and open a formal claim. This can take 2–4 weeks to resolve.
03
Replacement dispatched
Once confirmed, we reprint and reship at no charge. For damaged items we typically dispatch within 3 business days.
06
Returns Policy
🔄
All Sales Are Final — With One Exception
Because every product is made to order specifically for your scooter model, we do not accept returns for change of mind. Once production begins your item cannot be restocked or resold. If you're unsure about fitment, WhatsApp us first — we'd rather confirm compatibility than process a dispute later.
The only exception is items that arrive faulty, damaged, or materially different from what was ordered — covered in the section below.
If you ordered the wrong model, contact us within 2 hours of placing your order (before production begins) and we can cancel and reorder at no cost.
07
Faulty or Incorrect Items
If your item arrives with a manufacturing defect, structural fault, or is materially different from the product described, we will replace it at no cost. This applies within 30 days of delivery.
Contact us via WhatsApp or email with your order number and clear photos showing the fault. We do not require you to return the item in most cases — photos are sufficient for us to assess and approve a replacement.
Normal wear from riding, incorrect installation, or damage caused by the rider are not covered.
💬 How to Reach Us
WhatsApp is fastest — under 4 hours response Mon–Sat. For detailed claims, email: sales@carbonrevo.com. Always include your order number (format: CR-YYYY-XXXXX).