Terms & Conditions

Carbonrevo Shipping Policy

Thank you for visiting and shopping at Carbonrevo. Please note that we absolutely hate to receive Paypal claims. So please do not proceed to order if you cannot accept this. Most delays are totally not within our controls.  However if you do agree with us, we will do our best to make you a happy man.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or your mobile if possible.

Domestic Shipping Policy

Local Singapore Shipping are by registered mail, Speedpost or SmartPac.

Delivery delays can occasionally occur. Please contact Singpost with your tracking number if you wish to find out the status. The tracking number will be sent to you in an email after we have shipped it and updated it in the system. If there are any delays, you can submit an enquiry to Singpost.

International Shipping Policy

International shipping methods used are,

  1. Registered Article by Singpost – Economical but damm slow delivery and tracking.Registered Article does not provide detailed online tracking capability. It is not mandatory for registered items to be scanned at every stage of the delivery process be it for local or overseas delivery.

    For registered articles to overseas, the scan events may differ from post to post. A scan event will be shown if and when they are provided by the overseas postal administrations. For countries with no online tracking updates, SingPost will check with the overseas postal administrations on the status if the addressee did not receive the item after a stipulated time. Under the international postal agreement, overseas postal administrations may take up to 60 days to reply.

    For any loss of the Registered Article, the maximum liability of SingPost is limited to Singapore Dollars Sixty-Eight (S$68.00) per article or the declared value of the item, whichever is lower.

    SingPost / Carbonrevo shall not be liable under any circumstances for paper-related items such as documents.

    Please click here for Registered Article Service Terms and Conditions.

  2. SpeedPost Standard – please click here for SpeedPost Terms & Conditions
  3. DHL – Please click here for DHL Terms & Conditions.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes.

Custom Duties and Import Taxes
Carbonrevo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However you may email us to inform us of the value that you wish to be declared.

Damages
Carbonrevo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Claim value is limited by each shipper or the declared value whichever is lower. It will not be based on your declared value. Please check their terms and conditions links above.
Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship to any PO Boxes.

Delays

We will not be liable for any delays due to custom checks, shipper errors, acts of god, loss of items, etc. You should always contact the Singpost / DHL directly for your enquiries if they are urgent. But you can always contact us to help. We are always happy to help. There is no point being angry with us. U need to understand that we do not own any of the shipping companies, we too are their customers too.

Shipping Address

We will only ship to the address that is stated in Paypal. If you need to change the address due to some reasons, please contact Paypal and notify us as soon as possible.

Insurance

Insurance is not included by default. However if you wish to purchase insurance for your order, kindly please contact us. We will help you with it.

Thank you for your time and understanding 🙂