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๐ Crafted Since 2014 ยท World's First E-Scooter Accessories Brand
Help Centre
Frequently Asked Questions
Everything you need to know about our products, shipping, compatibility, and orders. Can't find your answer? Message us on WhatsApp.
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What is your policy on returns and refunds?
We have a strict no-returns, no-refunds policy. All sales are final to keep our prices competitive and because international return shipping is prohibitively expensive. We provide detailed product information and compatibility guides to ensure you make the right choice.
What should I do if my item arrives damaged or incorrect?
We guarantee your satisfaction. If your item arrives damaged or incorrect due to our error, we will gladly send a replacement. Please provide photo evidence of the issue within 48 hours of delivery to initiate a claim.
Is there a warranty on your products?
Yes. We offer a warranty that covers defects in materials and workmanship under normal use.
The warranty does not cover damage from accidents, misuse, improper installation, or normal wear and tear.
To submit a claim, contact us with your order number, photos, and a description of the issue.
Our team will review the details and advise on the next steps.
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